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Our team is available Monday–Friday. For order and protocol questions, the fastest path is the Patient Portal.
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Contact Information
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Email Support
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Support Hours
Monday–Friday, 9am–5pm CT
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Order & Protocol Questions
Response Time: We respond to all inquiries within 1 business day.
Frequently Asked Questions
Browse our catalog, add items to your cart, and proceed to checkout. For Rx items, complete the health intake — a physician reviews within 24 business hours and your order ships upon approval.
At checkout you'll complete a brief health intake for Rx items. A TPN-affiliated physician reviews within 24 hours. If approved, your Rx goes directly to our pharmacy and ships within 1 business day. You are not charged until approved.
All orders ship cold-chain via 2-day express. Total: 2–4 business days from order or Rx approval.
Due to the compounded nature of our products, all sales are final. Contact us within 48 hours for damaged or incorrect orders. Protocol bundles not yet Rx-approved may be cancelled before approval for a full refund.